Limited Warranty & Return Policy
Every machine is built and calibrated at our Surrey, BC headquarters. Warranty service is handled by the same team.
At a glance - Limited Warranty & Return
1. What This Limited Warranty Covers
NSCNC Manufacturing Ltd. ("NS CNC", "we", "our") warrants to the original purchaser that every new NS CNC machine and factory-supplied component is free from defects in materials and workmanship for twelve (12) months from the date of delivery to the end user.
During the warranty period we will, at our option, repair or replace any part or component we determine to be defective, at no charge for parts or labor. Repaired or replacement parts are covered for the remainder of the original warranty period.
ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE TWELVE (12) MONTH TERM OF THIS WARRANTY. WHERE THE PURCHASER BUYS FOR BUSINESS PURPOSES, AND TO THE EXTENT THE LAW ALLOWS, ALL IMPLIED WARRANTIES ARE DISCLAIMED. This does not limit the rights described in section 7.
2. What Is Not Covered
This warranty does not cover:
- Normal wear and consumables - paint, milling bits, coolant fluid, and any other item that wears through ordinary use
- Damage caused by mishandling, misuse, neglect, or accident - including operating the machine outside its rated specifications
- Damage caused by improper installation - installation not performed in accordance with the User's Guide
- Damage caused by improper power conditions or electrical events - voltage surges, incorrect supply voltage, lightning, or similar events
- Damage caused by improper repair or modification - work that is not performed to NS CNC specifications. Having your machine serviced by someone else, or using parts that are not NS CNC branded, does not by itself void this warranty; only damage caused by that work or those parts is excluded.
- Shipping damage - damage sustained during transit to or from NS CNC or a distributor; inspect your shipment on arrival and report carrier damage to the carrier directly
- Cosmetic marks that do not affect function - surface marks, scratches, or minor external imperfections that are normal for precision manufacturing equipment
- Third-party peripherals and accessories - items not manufactured by NS CNC carry only the warranty of their original manufacturer, if any
3. How to Make a Warranty Claim
Follow these steps in order. Most issues are resolved at step one or two.
- Consult the User's Guide. Many issues - calibration, feeds, electrical connections - are covered in the troubleshooting section. Start here.
- Contact your authorized NS CNC distributor. Distributors handle common warranty repairs and parts orders in their region. If you are unsure who your distributor is, contact headquarters and we will connect you.
- Contact headquarters. If your distributor cannot resolve the issue, contact us directly. Have the following ready:
- Machine serial number (found on the rating plate)
- Proof of purchase (invoice or order confirmation)
- Clear description of the defect and the conditions under which it occurs
- Photos or video if the defect is visible
We typically respond within one business day to confirm receipt and advise on next steps. Warranty service may require shipping the defective part or the machine to our facility. We will provide shipping instructions; do not ship without prior authorization.
Contact:
NSCNC Manufacturing Ltd.
19358 96 Ave, Unit 150 · Surrey, BC, Canada V4N 4C1
Toll free: +1 (888) 683‑6807
info@nscnc.com
4. Return Policy
To initiate a return, contact us at info@nscnc.com before shipping anything. We will issue a Return Merchandise Authorization (RMA) number and provide shipping instructions. Shipments received without a valid RMA number may be refused.
5. Limitation of Liability
To the maximum extent permitted by applicable law, NS CNC is not liable for any of the following, even if advised of the possibility of such damages:
- Lost profits or lost revenue
- Lost or corrupted data or programs
- Production downtime or business interruption
- Cost of substitute equipment or services
- Incidental, special, punitive, or consequential damages of any kind
To the same extent, our total liability under this warranty is limited to the original purchase price paid for the affected product.
6. Transferability
This limited warranty is non-transferable. It applies only to the original purchaser and does not pass to any subsequent purchaser, lessee, or transferee of the product. This does not affect any rights a later owner has under the law.
7. Your Rights in the United States and Canada
Some states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.
8. Sales in the EU and UK
In the European Union and the United Kingdom, NS CNC sells machines only to business customers buying for business, trade, or professional purposes. We do not sell to consumers in these regions.
By placing an order for delivery to the EU or UK, you confirm that you are buying for business purposes. We may ask for your company name and VAT or company registration number before accepting an order.
If you bought from a distributor or reseller, your rights against that distributor or reseller under their own terms of sale and under the law are not affected by this policy.
9. General
This warranty is issued by NSCNC Manufacturing Ltd. and is governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law rules. Any dispute arising under this warranty that cannot be resolved informally will be submitted to the courts of British Columbia. If you are a consumer, this choice of law and courts does not deprive you of the protection of the mandatory laws of the country where you live, or of your right to bring proceedings there.
NS CNC reserves the right to update this warranty policy for future purchases. The version in effect at the time of your purchase applies to your machine.